Help and common questions

Compare consulting languages, focus areas, formats and fees. Their website gives more detail, and you can ask them about their approach.

Prices come from each practice's published services. A starting price is not a quote for every service; confirm the fee with the practice.

It depends on your country, your policy and the practitioner. Look for the provider's checked insurance recognition and ask your insurer about your policy.

Consider privacy, travel, accessibility and what the counsellor offers. You can discuss what format suits the work before booking.

You can include those profiles in Browse, check their status note or explore similar counsellors.

No. Matcher and questionnaire answers stay in your browser's memory and disappear when the page is reloaded or closed.

Use Crisis help for your country's support lines and emergency contacts. Kyan Practice is not an emergency service.

Practices in any country can be listed. A listing needs the counsellor’s choice to be listed (the switch is on unless they switch it off), a listing that isn’t suspended, and a registration, membership or credential checked by Kyan in the last 12 months. In addition, either the counsellor’s Kyan Practice website is live and they have accepted the current Kyan Practice Terms (including clause 8A), or they are an active counsellor of the Kyan Health network and not employed by Kyan: Kyan may then list them as described in its privacy policy, also before their website is live.

Use Report content and include the exact page address and what appears incorrect. A person at Kyan reviews reports.

Profiles list declared accessibility features for in-person practices. Contact the practice to confirm anything important for your visit.

No. The practice confirms the request. ‘Takes requests from’ is based on published booking rules, not calendar busy times.

Use the in-page shortlist, then print it or copy its links. It is not stored after you reload or close the page.